Wholesale Gorilla
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Product Exclusions

This guide will teach you how to hide items from either retail or wholesale customers as well as list several strategic uses for this feature on your site.

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Product Exclusions

This guide will teach you how to hide items from either retail or wholesale customers as well as list several strategic uses for this feature on your site.

Product Exclusion Basics

Product exclusion is a feature within the app that allows a product listing to be hidden from either the retail or wholesale customer groups on your site. This is done by adding tags to the listings themselves. Items can be made visible to only wholesale customer by using the tag wholesale-only, while a retail exclusion tag of your choosing will make items purchasable to retail customers only. 


Your customer must be logged in to a valid wholesale account in order to locate wholesale-only tagged items through your site’s collection pages & search. Your wholesale customers can still see retail exclusive items if they browse your site while logged out, but these items will be unavailable in your site’s search or collection pages, and will not have prices changed to wholesale even if a discount rule applies - meaning they couldn’t purchase this item at a wholesale price even if they were to add it to their cart prior to logging in.


 

Hide proucts from wholesale customers

  1. Open your Wholesale Gorilla app dashboard and click on the ‘Settings’ tab.

  2. Under the ‘Product Exclusions’ section will be a field in which you can add a tag. These tags will be your wholesale exclusion tags, and will need to be applied to all products that you wish to hide from wholesale customers.

  3. Enter at least one tag (or multiple tags separated by commas) into this field and click ‘Save’.

Screen Shot 2019-03-06 at 3.00.37 PM.png

Note: Retail exclusive tags can not contain the word ‘wholesale’ sincewe use that in the wholesale-only tag; please select a different tag to use which doesn’t contain the word ‘wholesale’ if you encounter issues in saving this tag in these settings.

4. Now you will need to add this tag to any product listings that you wish to hide from wholesale customers; Go into your Shopify dashboard and click the ‘Products’ tab.

5. Select an item which you would like to hide from wholesale customers and open the listing for editing, then scroll to it’s ‘Tags’ subsection.

6. Enter the tag into this field and click ‘Save’. You have now successfully hidden this product from logged in wholesale customers!

Screen Shot 2019-03-06 at 3.11.32 PM.png

Note: Tags are case sensitive! These tags must match 100% exactly between what you typed into the product exclusions field and what you are adding to the product listing!


 

Hide products from retail customers.

Hide a product from retail customers

If you would like to hide certain products from retail customers, add the tag wholesale-only to the product’s tags and it will not appear on any collection pages unless a customer is logged in with a wholesale account.

wholesale-only

Note: This tag has a lowercase “w” and a dash between the words “wholesale” and “only”. This tag will not work if the w is uppercase or if the dash is removed - it must be exactly as shown above.

Tips:

  • Adding the tag wholesale-only to your product listings will ensure that only customers who are logged in with a valid wholesale account can locate these items within your site.

  • These pages will no longer be indexed by search engines such as Google, so searching this product won’t return any results. *Note: search engines can take up to a couple days to re-index a page that already exists, so if you add the tag to an existing product the page may still appear in searches for several days.

  • If a wholesale customer has wholesale-only products in their cart and they log out of their account they will be prompted to either log in again, or to remove the wholesale-only items from their cart in order to continue shopping.

  • If a non-customer is able to visit a wholesale-only product page they will be redirected to a page asking them to log in to view the product.


Product exclusions FAQ

Having trouble with product exclusions? Click here for a troubleshooting guide to help fix common issues.

Can I exclude an item from particular customers, rather than as a group?

We do not offer this ability at this time; we do plan to add it as a feature at some point in the future, but for now we are only able to offer this function for retail or wholesale customers as an entire group.

Can I hide things from one wholesaler and keep it visible for another? 

Unfortunately we do not offer this ability at this time; we do plan to add it as a feature at some point in the future, but for now we are only able to offer this function for wholesale customers as a whole, and you won’t be able to exclude any customers that have an active discount rule tag on their account from this exclusion.

Can I hide things from a 3rd group of customers?

Unfortunately no, for now we are only able to offer this function for the retail customer group (no discount rule tag on account) or wholesale customer group (discount rule tag on account). 

Can I exclude particular variants with an exclusion tag? 

Shopify only offers the ability to tag entire products (not variants), so at this time exclusions can only apply to an entire product including all of its variants.


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