Wholesale Gorilla
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Troubleshooting Guide

Select a common issue to learn how to fix it.

Wholesale Gorilla Troubleshooting Guide

Having an issue with one of Wholesale Gorilla's features? Take a look below for troubleshooting tips for some of the most common issues new users experience. Can't find your specific issue? Feel free to reach out to us at support@wholesalegorilla.net and we'd be happy to help.

Can I exclude an item from particular customers, rather than as a group?

Sadly we do not offer this ability at this time; we do plan to add it as a feature at some point in the future, but for now we are only able to offer this function for retail or wholesale customers as an entire group.

Can I hide things from one wholesaler and keep it visible for another?

Sadly we do not offer this ability at this time; we do plan to add it as a feature at some point in the future, but for now we are only able to offer this function for wholesale customers as a whole, and you won’t be able to exclude any customers that have an active discount rule tag on their account from this exclusion.

Can I hide things from a 3rd group of customers?

Sadly no; we do plan to add this as a feature at some point in the future, but for now we are only able to offer this function for the retail customer group (customers with no discount rule tag on account) or wholesale customer group (customers with a discount rule tag on account).